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Understanding dashboard statistics

Learn what your dashboard metrics mean and how to troubleshoot your connection.

Once you connect your Google Business Profile (GBP) to betterbunch, your dashboard will display key insights into how customers are finding and interacting with your business on Google Search and Maps.

Use the filter at the top of the page to view these statistics for a specific time frame.

  • Views: This shows how many unique visitors saw your Business Profile on Google Search or Maps. Note that this number might be a little lower than what you see in Google email notifications because we count unique visitors once per day, across all devices and platforms.

  • Calls: The number of times a customer clicked the "Call" button on your profile.

  • Website Clicks: The number of times people clicked the website link on your Business Profile.

  • Directions: How many people requested directions to your business. We filter this metric to remove spam, cancellations, and accidental multiple taps to give you the most accurate data.

  • Issues: The number of people who indicated they were unhappy with your service through the betterbunch platform.

  • Satisfaction: The percentage of customers who reported they were happy with your service through the betterbunch platform.

  • Review Growth Graph: At the bottom of the page, you’ll find a graph showing your total review growth over time. This tracks every review your Google Business Profile has received since its very first one, giving you a clear picture of your reputation’s momentum.

Has your Google review count dropped?

Check Reviews → Missing to see whether previously published reviews have disappeared from Google. betterbunch tracks missing reviews from the date your Google Business Profile was connected.

If you believe a review was removed incorrectly, see What to do if a Google review goes missing.

Need Help?

If you aren't sure who owns your Google Business Profile or need a hand with your dashboard, use the chatbot in the corner of your screen to reach our team for more help.