Skip to content
Sign In
  • There are no suggestions because the search field is empty.

Using betterbunch on your mobile

Send feedback invites and keep up with customer feedback from your phone.

Finished a job and want to send an invite before heading to the next one? You can log in to betterbunch through your phone’s web browser.

The mobile version puts everyday tasks within easy reach, so you can send invites, check their progress and read customer feedback while you’re out and about.

Log in from your phone

  1. Open your phone’s web browser and go to app.betterbunch.com.
  2. Log in using your usual betterbunch email address and password.
  3. If you have multi-factor authentication enabled, enter your verification code when prompted.

There’s no app to download. Once you’re logged in, use the menu at the bottom of your screen to move between Create, Invites, Feedback and Reviews.

Send a single invitation

Send an invite onsite after a job, appointment or customer interaction while the experience is still fresh.

  1. Tap Create.
  2. Enter the customer’s first name and their mobile number and/or email address.
  3. Tap Send invite.

You’ll need at least a mobile number or an email address. Adding the customer’s first name helps make the invitation more personal.

Mobile invites use your current default invitation templates. To change the wording or schedule an invite for later, send the single invitation from your computer.

Check your invitations

Tap Invites to see your invitations and their current statuses.

Open an invite to view the customer details, when it was created and its Status history. This helps you check what has happened since the invitation was created.

Read private feedback and follow up

Tap Feedback, then open an entry to read the customer’s message and view their available contact details.

Tap their phone number or email address to follow up through your phone’s calling or email app.

Opening unread feedback automatically marks it as read. To change its status to Working or Closed, or to add an internal note, use a computer.

View your Google reviews

Tap Reviews, then open a review to see its star rating, comments and other details.

Your Google Business Profile needs to be connected to betterbunch for reviews to appear. If it isn’t connected yet, complete that step from a computer.

You can read reviews on your phone. To reply or use the AI Responder, log in from a computer.

When to use a computer

Use a computer for:

  • Uploading customer lists and sending bulk invitations.
  • Editing invitation templates or scheduling invitations.
  • Replying to Google reviews and using the AI Responder.
  • Managing missing reviews, adding notes and updating statuses.
  • Managing automation, contacts, Shareables and account settings.
  • Viewing dashboards and analytics, or exporting information.

Need a hand?

Tap the account icon and select Need help? to open the help centre.