Shareables (New)
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      3. Shareables (New)

      betterbunch Links

      Learn what betterbunch Links are and how to use them

      betterbunch Links are personalised URLs you can share online to collect customer feedback. Unlike QR codes (scanned in person), Links let you gather feedback through digital touchpoints like:

      • Website buttons or banners

      • Email signatures

      • Newsletters or invoices

      • Social media messages

      When a customer clicks your Link:

      • They are directed to your 👍🏼 👎🏼 page. 

      • Happy customers are encouraged to leave a review.

      • Unhappy customers share private feedback.

      • Each click is recorded as a unique invitation in your Invitation Logs.

      Creating a betterbunch Link

      Tracking and Measuring Link Results

      Frequently Asked Questions

      Tip: To boost engagement, you can enable Better Rewards, giving customers a chance to win a $500 voucher (funded by betterbunch) when they provide feedback.

      Creating a betterbunch Link

      1. Log in to your betterbunch account
      2. Navigate to Shareables in the left menu, and open the Link tab
      3. Click Add new link and give it a descriptive name (e.g., Website feedback page, Email signature).
      4. (Optional) Toggle Shorten link ON if you’ll send it via a third-party SMS platform.
      5. (Optional) Toggle Incentive ON to enable Better Rewards, or leave OFF for a regular Link.
      6. Click Create Link to generate.
      7. Hover over the Link tile and click Copy to copy the URL.
      8. Paste or hyperlink the Link into your online materials.

      Important: Google prohibits offering incentives for reviews. With Better Rewards, customers can enter the prize draw regardless of positive or negative feedback. They are not required to leave a review to enter.

      Tracking and Measuring Link Results

      1. Log in to your account.

      2. Navigate to Shareables in the left menu

      3. Select the Link tab 

      4. Select the three dots on the top of the Link tile you want to review, then click Analytics

      5. Review three key metrics:

        • Interactions: how many times customers scanned clicked 👍🏼 and 👎🏼 

        • Sentiment split: number of happy vs. unhappy responses.

        • Next actions: happy customers who went on to leave a review vs. unhappy customers who gave feedback. 

      example_shareable_analytics

      Tip: To compare multiple Links, select the tiles and click the pie chart icon or for deeper analysis, export your invitation logs to CSV and build reports in Excel or Google Sheets.

      Frequently Asked Questions

      Q: What if a customer clicks multiple times?

      A: Multiple click within 7 days count as one invitation. After 7 days, clicks are counted as new invitations.

      Q: If a contact leaves negative feedback through my betterbunch Link, can I see their details? 

      A: Yes. Review the unhappy contact's name, email and comments in your feedback menu. An email will also be sent to your notification email address.

      Q: Can I turn an existing Link into a Better Rewards Link?

      A: No. Create a new Link with the Incentive toggle ON.

      Q: How does Promotor Retargeting work with betterbunch Links? 

      A: If a customer clicks your link but does not proceed to leave a review, 24 hours later, betterbunch will deliver a promotor retargeting email asking them to share. 

      Q: What happens if my subscription ends?

      A: Links become inactive and customers see a notification explaining the business has left betterbunch.