Rewarding customers for sharing their experience boosts engagement with your feedback invitations.
Better Rewards encourages customers to share feedback by offering them a chance to win a $500 gift card.
The even better news is that betterbunch will cover the cost of this reward, so there's no cost to your business.
Caution: Google prohibits businesses from providing incentives in return for reviews. The Better Rewards program asks customers to enter a draw to win a $500 voucher in exchange for positive or negative feedback.
Users should not tell customers that leaving a positive review is a requirement for entry.
How the Better Rewards program works
Shareables are printed cards, flyers and posters that include a QR code asking for customer feedback, as well as Links that can be shared with customers online.
When a contact shares their feedback via your Shareable, they will enter into the draw.
Here's how it works.
- A contact scans the QR code in your Shareable or clicks on your betterbunch Link.
- They're asked to provide their name and email address to enter the draw.
- After submitting their details, they will be asked to share whether they were happy or unhappy with your service.
- Happy contacts will be asked to share a review on your chosen review site and told they have entered the draw
- Unhappy contacts will be asked to provide their feedback and told they have entered the draw
Drawing the winners
If your customer is the lucky winner of the $500 gift card, betterbunch will ask you to share the great news with them. We respect your relationship with your customers and won't reach out to the winner on your behalf.
The reward of $500 is provided by betterbunch and is drawn once per quarter across all entries, not just those from your business.
The terms and conditions for participation are available for your customers to read at the bottom of the Happy V Unhappy page.
Frequently Asked Questions
How often is the prize drawn?
Our team will draw a random prize winner each quarter on the first week of the new quarter. If your customer is the lucky winner, betterbunch will notify you and ask that you contact the customer with the happy news.
Quarter 1: January 1st to March 31st
Quarter 2: April 1st to June 30th
Quarter 3: July 1st to September 30th
Quarter 4: October 1st to December 31st
Can I offer a prize for leaving a Google review instead of feedback?
Google has a strict Prohibited and restricted content policy that states a business can not offer an incentive or prize in exchange for a Google review.
Better Rewards offers the chance to win in exchange for sharing feedback and not Google reviews. It is made clear that customers enter the draw simply by indicating whether they are happy or unhappy with their experience—they do not need to type a message or Google review to qualify for entry into the draw.
Will I incur any costs associated with the Better Rewards program?
No. The best part is that betterbunch will provide the reward at no cost to your business.
Can I enter my customers in the Better Reward draw via SMS and email invitations?
No. Unfortunately, the Better Rewards is linked to Shareable invitations only. You can not send outbound SMS or email invites asking customers to share their feedback to enter the Better Rewards draw.
Does Better Rewards breach Google's terms of Service?
Google prohibits businesses from providing incentives in return for reviews, which include payments, discounts, and free products or services.
It's important to note Better Rewards allows customers to enter a draw to win a $500 voucher in exchange for their feedback—whether it’s positive or negative regarding your service. Each piece of feedback, regardless of sentiment, grants the customer one entry into the draw.